Terms of Service

Describes the rules you agree to when using our services.

Last Updated [06.02.2024]

This CoReality® Terms of Service Agreement (this “Agreement”) applies to your use of CoReality® (Formally Arbor 3D® ) Services. If you have an active, duly executed contract that covers the Services defined below (“Existing Contract”) and disclaims the applicability of this Agreement, the Existing Contract will govern your use of the Services.

UNDER THIS AGREEMENT, YOU AND ARBOR STANDARD WAIVE ANY RIGHT TO JURY TRIAL OR TO PARTICIPATE IN A CLASS-ACTION LAWSUIT.

You represent that you are authorised to act on behalf of the owner of the CoReality® account you are registering or using (such owner, “Customer” or “you”) and to bind them to this Agreement. By registering for an account, executing an Order Form, otherwise indicating your agreement to this Agreement and/or using the Services, Customer is entering into this binding Agreement with ARBOR STANDARD LTD. (“Arbor Standard” or “we”).

We may modify this Agreement to, for example, reflect changes to the law or changes to our Services. Such modifications will take effect on the stated update date unless you have a then-active Order Form disclaiming the applicability of updates, in which case such changes will take effect for any extensions or renewal terms. We will post notice of modifications to this Agreement on this page. If you do not agree to the modified Agreement, you should discontinue your use of the Services.

1. Certain Definitions

1.1. Available Services

  • “Services” means the Free Trial Services and Purchased Services. The Services include CoReality®’s cloud-based software platforms provided by Arbor Standard, with information as described below. (“CoReality®”)

    CoReality®: Arbor Standard's Immersive live VR collaboration and management platform

  • “Free Trial Services” means Services thatCoReality® makes available to Customer free of charge

  • “Purchased Services” means Services that Customer purchases from CoReality® under an Order Form or Online Purchase Portal.

1.2. Other Definitions

  • “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.

  • “Customer Content” means the electronic data, information and other content that Customer uploads to, integrates with or makes available through the Services or otherwise to CoReality®, and any content that Customer collects or generates in its use of the Services, including videos, photographs, images, messages, reviews, maps, models, folders, data, text, and data gathered by User device.

  • “CoReality® Content” means any data, information and other content that is made available via the Services to Customer, excluding Third Party Services and Customer Content.

  • “Non-CoReality® Apps” means software applications that are not CoReality® branded, including apps in the CoReality® app marketplace.

  • “Online Purchase Portal“ means the CoReality® online portal used to acquire the Services.

  • “Order Form” means an order form signed by both parties.

  • “Third Party Content” means information obtained by CoReality® from publicly available sources, from its third party content providers, or from third party software providers, and made available to Customer through the Services, including linked information.

  • “Third Party Services” means Non-CoReality® Apps and Third Party Content.

  • “Third Party Content” means information obtained by CoReality® from publicly available sources, from its third party content providers, or from third party software providers, and made available to Customer through the Services, including linked information.

  • “User” means a unique individual end user accessing or using the Services under Customer’s account, also referred to as a “subscriber”.

2. Licences to Customer

During the Arbor3D® subscription term shown in an Order Form or Online Purchase Portal and subject to the terms of this Agreement and such Order Form or Online Purchase Portal, or for the duration of the Free Trial, as applicable, Arbor Standard grants Customer a non-exclusive, non-sublicensable and non-transferable right to access and use the Services and to download and use the CoReality® on devices that you own or control, all of the foregoing only for Customer’s own internal business purposes. You may not distribute or make the CoReality® available over a network where it could be used by multiple devices at the same time. You may not transfer or redistribute the CoReality® and, if you sell your device to a third party, you must remove the CoReality® first. You may not copy the CoReality® or attempt to derive its source code (except as and only to the extent that any foregoing restriction is prohibited by applicable law).

3. Arbor Standard Obligations

3.1. Provision of Services and Support

Arbor Standard will make the Services available to Customer under CoReality® pursuant to this Agreement and the applicable Order Forms or Online Purchase Portal requirements. Arbor Standard will provide applicable CoReality® standard support for the Purchased Services to Customer at no additional charge, and/or upgraded support if purchased. Arbor Standard will use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which Arbor Standard will usually give advance electronic notice), and (ii) emergency maintenance and any unavailability caused by circumstances beyond Arbor Standard’s reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, pandemic, strike or other labour problem (other than one involving Arbor Standard’s employees), Internet service provider failure or delay, Third Party Services or other Customer hardware or systems, or denial of service attack. The Services in the form provided by CoReality® will comply with applicable laws and regulations. Arbor Standard may use third party service providers to provide Services on its behalf, provided that Arbor Standard will remain responsible for fulfilling its obligations under this Agreement.

3.2. Data Privacy and Security

  • Arbor Standard will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Content. Those safeguards will include, but will not be limited to, measures designed to prevent unauthorised access to or disclosure of Customer Content (other than by Customer or Users). If Arbor Standard obtains or Customer shares Personal Data from the European Economic Area (EEA), the United Kingdom or Switzerland to be processed by Arbor Standard, then by executing an Order Form, signing up on the Online Purchase Portal or otherwise signing up for the Services, Customer is deemed to enter into the CoReality® Data Processing Agreement at Data Processing Agreement (“DPA”) with Arbor Standard, and Arbor Standard will treat such data in accordance with the DPA.

  • Upon request by Customer made within 30 days after the effective date of termination or expiration of this Agreement, Arbor Standard will make Customer Content available to Customer for export or download. After such 30-day period, Arbor Standard will have no obligation to maintain or provide any Customer Content, and may thereafter remove all Customer Content in its possession or control.

  • If you want Arbor Standard to delete your account, please send an email to hello@arborstandard.com . You must provide Arbor Standard with reasonable identity verification details prior to us processing any deletion requests. Arbor Standard is not liable in connection with any deletion requests or if your identity cannot be sufficiently verified in Arbor Standard’s sole discretion.

3.3. Free Trial Services

  • Arbor Standard may suspend or discontinue Free Trial Services at any time for any reason or no reason. Any additional terms and conditions appearing on Free Trial Services registration web pages are incorporated into this Agreement by reference.

  • ALL CUSTOMER CONTENT AND CUSTOMIZATIONS ASSOCIATED WITH FREE TRIAL SERVICES WILL BE PERMANENTLY LOST UNLESS CUSTOMER PURCHASES A SUBSCRIPTION TO THE SAME SERVICES, PURCHASES APPLICABLE UPGRADED SERVICES, OR EXPORTS SUCH CUSTOMER CONTENT BEFORE THE END OF THE FREE TRIAL SERVICES PERIOD.

  • NOTWITHSTANDING THE “REPRESENTATIONS, WARRANTIES, EXCLUSIVE REMEDIES AND DISCLAIMERS” SECTION AND “INDEMNIFICATION BY ARBOR STANDARD SECTION BELOW, (A) ALL FREE TRIAL SERVICES ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY; AND (B) ARBOR STANDARD AND ITS AFFILIATES WILL HAVE NO INDEMNIFICATION OBLIGATIONS NOR LIABILITY OF ANY TYPE WITH RESPECT TO THE FREE TRIAL SERVICES UNLESS SUCH EXCLUSION OF LIABILITY IS NOT ENFORCEABLE UNDER APPLICABLE LAW, IN WHICH CASE ARBOR STANDARD’S TOTAL CUMULATIVE LIABILITY WITH RESPECT TO SUCH SERVICES SHALL NOT EXCEED USD $1,000.00.

  • NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE “LIMITATION OF LIABILITY” SECTION BELOW, CUSTOMER SHALL BE FULLY RESPONSIBLE FOR ANY DAMAGES ARISING OUT OF CUSTOMER’S USE OF FREE TRIAL SERVICES.

4. Customer Usage and Customer Content

4.1. Subscription

Unless otherwise provided in an Order Form, (a) Purchased Services and access to all content are purchased as subscriptions for the term stated in the Order Form or Online Purchase Portal, (b) subscriptions for additional Purchased Services may be added during a subscription term, prorated for the portion of that subscription term remaining at the time the subscriptions are added, and (c) any added subscriptions will terminate on the same date as the underlying subscriptions. Purchases are not contingent on the delivery of any future functionality or features. Customer’s Affiliates that have executed Order Forms or signed up via Online Purchase Portal with CoReality® may use the Services for so long as they remain Affiliates. The term “Customer” includes any such Affiliates.

4.2. Fair Use Policy

This section describes CoReality®’s fair use policy (the “Fair Use Policy”) with respect to the Services. The Fair Use Policy has been created to prevent improper use of the Services so we can offer all our customers an excellent user experience. Each CoReality® licence is to be used in accordance with the “Use Limitations” section below, and Customer will ensure that its Users are in compliance. We evaluate the scope of fair use by taking into account your licence against the typical usage across the universe of accounts. When we detect out of the ordinary levels of usage in yourCoReality® account, we’ll contact you to discuss the situation and potential alternatives. If usage does not come into compliance with our policy, we reserve the right to limit your account, suspend or terminate your licence and access to the system, or charge Customer for additional amounts.

4.3. Use Limitations

  • Customer shall ensure that each User is individually registered and that Users do not share their access credentials with others. In particular (i) Customer will assign a single User for each subscriber seat (multiple Users may not access the Services as the same subscriber); provided that Customers may reassign a subscriber seat to a new User in good faith for a bona fide business purpose (i.e., not as a means to avoid purchasing additional subscriber seats), (ii) the total number of Users may not exceed the number of subscribers (or “subscriber seats”) specified in any Order Form or Online Purchase Portal, (iii) each User is permitted a reasonable amounts of data creation for a single person, (iv) logins may not be shared with any other individual, and (v) use of alias emails is not permitted.

  • If the Order Form or Online Purchase Portal specifies the project, enterprise project, site or location (“Site”) on which the Services are to be used, Customer must use the Services on such Sites and may not use the Services on any other Sites.

  • Notwithstanding the foregoing, machine user accounts that act on behalf of multiple individual Users may be created with prior written consent from Arbor Standard for the sole purpose of Customers controlling the use of CoReality®’s API. If the CoReality® API is used, additional terms specified in the API online portal apply.

4.4. Customer Responsibilities

Customer (a) is responsible for all activity occurring in its account and under the access credentials issued to Users and its Affiliates, (b) is responsible for the accuracy, quality and legality of Customer Content, the means by which Customer acquired Customer Content, Customer’s use of Customer Content with the Services, and the interoperation and functioning of any Third Party Services, (c) will use commercially reasonable efforts to prevent unauthorised access to or use of Services, and notify Arbor Standard promptly of any such unauthorised access or use, and (d) will use Services only in accordance with applicable laws and regulations.

4.5. Usage Restrictions

Customer will not (a) make any Service available to third parties or use any Service for the benefit of anyone other than Customer, unless expressly stated otherwise in an Order Form(s), (b) sell, resell, license, sublicense, distribute, make available, rent or lease any Service, or include any Service in a service bureau or outsourcing offering, (c) use a Service or Third Party Service to store or transmit illegal, infringing, libelous, or otherwise unlawful or tortious material, or material that violates third party rights, including privacy rights, or intentionally use the Service to collect images of people or personal information (as defined by applicable law and regulation), (d) use a Service or Third Party Service to store or transmit malicious code or other code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses, (e) interfere with or disrupt the integrity or performance of any Services or Third Party Service, (f) attempt to gain unauthorised access to any Services or its related systems or networks, (g) permit direct or indirect access to or use of any Services in a way that circumvents subscriber or site or location limits, or use any Services to access or use any of Arbor Standard intellectual property except as permitted under this Agreement or Order Form(s), (h) modify, copy, or create derivative works based on a Service or any part, feature, function or user interface thereof, (i) publicly display the output of the Services in a manner that misleads others that such output was generated by Customer’s services and not that of CoReality® for the purpose of promoting Customer’s services, (j) frame or mirror any part of any Service, other than framing on Customer's own intranets or otherwise for its own internal business purposes, (k) except to the extent permitted by applicable law, disassemble, reverse engineer, or decompile a Service or access it to (1) build a competitive product or service, (2) build a product or service using similar ideas, features, functions or graphics of the Service, (3) copy any ideas, features, functions or graphics of the Service, or (4) determine whether the Services are within the scope of any patent, (l) use the Services for or in connection with any military purpose or harm or intimidation of any person or animal, including (1) direct or indirect use by armed forces, paramilitary force, police force or militia, (2) incorporate into weapons, or use in the production, maintenance or testing of weapons or operations or activities of a military or police nature, or (3) use as parts or components of military items, and (m) use or intend to use the Services for any harmful, illegal or hazardous purpose.

4.6. Removal of Third Party Services and Customer Content

If Customer receives notice that any Third Party Service or Customer Content must be removed, modified and/or disabled to avoid violating applicable law, third-party rights, or any applicable contractual rights, Customer will promptly do so. If Customer does not take required action in accordance with the above, or if in Arbor Standard’s judgement continued violation is likely to reoccur, Arbor Standard may disable and/or remove the applicable Third Party Service or Customer Content. If requested by Arbor Standard, Customer will confirm such deletion and discontinuance of use in writing and Arbor Standard is authorised to provide a copy of such confirmation to any third party claimant or governmental authority, as applicable. In addition, if Arbor Standard is required by any third party rights holder, law enforcement or regulatory agency to remove Third Party Services or Customer Content, or receives information that a Third Party Service or Customer Content may violate applicable law or third-party rights, Arbor Standard may disable, remove or discontinue its integration with such Third Party Service or Customer Content.

5. Third Party Services

5.1. Third Party Services

Arbor Standard or third parties may make Third Party Services available to Customer. Customer’s acquisition and use of Third Party Services, including any exchange of data between Customer and any Third Party Service, is solely between Customer and the applicable third party. Arbor Standard does not warrant or support Third Party Services, whether or not they are available within the Services, unless expressly provided otherwise in an Order Form. Arbor Standard is not responsible for any disclosure, modification or deletion of Customer Content or Third Party Content resulting from a Third Party Service.

5.2. Integration with Third Party Services

The Services may interoperate with and allow Customer to export or integrate data to Third Party Services. Arbor Standard cannot guarantee the continued availability of such functionality and may cease providing it without entitling Customer to any refund, credit, or other compensation (for example and without limitation, if the provider of a Third Party Service ceases to support interoperation in a manner acceptable to Arbor Standard).

6. Fees and Payment

6.1. Fees

Customer will pay all fees specified in the applicable Order Forms or Online Purchase Portal. Except as otherwise specified herein or in an Order Form, (i) payment obligations are non-cancellable and fees paid are non-refundable, and (ii) quantities purchased cannot be decreased during the relevant subscription term.

6.2. Invoicing and Payment

Customer will provide Arbor Standard with valid and updated credit card information or an alternative payment source reasonably acceptable to Arbor Standard (such as bank transfer or ACH). If Customer provides credit card information to Arbor Standard, Customer authorises Arbor Standard to charge such credit card for all Purchased Services listed in the Order Form or Online Purchase Portal for the initial subscription term and any renewal subscription term(s) as set forth in the “Term of Purchased Subscriptions” section below. Such charges shall be made in advance, either annually or in accordance with any different billing frequency stated in the applicable Order Form or Online Purchase Portal. If the Order Form specifies that payment will be by a method other than a credit card, Arbor Standard will invoice Customer in advance and otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced fees are due net 30 days from the invoice date. Customer is responsible for providing complete and accurate billing and contact information to Arbor Standard and notifying Arbor Standard of any changes to such information.

6.3. Overdue Charges

If any amounts not paid by the due date then, without limiting Arbor Standard’s rights or remedies, (a) those charges may accrue late interest at the lower of 1.5% per month or the maximum rate permitted by law, and/or (b) Arbor Standard may condition future subscription renewals and Order Forms on different payment terms.

6.4.Payment Disputes

Arbor Standard will not exercise its rights under the “Overdue Charges” or “Suspension” sections if Customer is disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute.

6.5. Taxes

CoReality®’s fees do not include all taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). Customer is responsible for paying all Taxes associated with its purchases hereunder. If Arbor Standard has the legal obligation to pay or collect Taxes for which Customer is responsible under this section, Arbor Standard will invoice Customer and Customer will pay that amount unless Customer provides Arbor Standard with a valid tax exemption certificate authorised by the appropriate taxing authority. For clarity, Arbor Standard is solely responsible for taxes assessable against it based on its income, property and employees.

7. Proprietary Rights and Licences

7.1. Ownership

As between the parties, Arbor Standard owns all right, title and interest in the Services and the CoReality® Content, and the applicable third parties own all right title and interest in the Third Party Services. Arbor Standard and such third parties reserve all rights other than as expressly set forth herein. Arbor Standard may use any suggestions or feedback without accounting, attribution or compensation to Customer.

7.2. Customer Content

  • As between the parties, Customer is the author/creator of and owns all right, title and interest in Customer Content. Except as expressly set forth herein, nothing contained in this Agreement shall be construed as granting Arbor Standard any right to use Customer Content. To the extent that Arbor Standard is held to be the author/creator of any Customer Content created via the Services, Arbor Standard hereby assigns to Customer all right, title and interest in such Customer Content.

  • Customer hereby grants to Arbor Standard and its Affiliates a licence to access, use, process, copy, distribute, perform, export and display any Customer Content only as reasonably necessary (a) to provide, maintain, improve and update Arbor Standard’s products and services; (b) to prevent or address service, security, support or technical issues; (c) as required by law or as permitted by our Privacy Policy; and (d) as expressly permitted in writing by Customer.

  • If Customer uses a Third Party Service with or as part of the Service, Customer grants Arbor Standard permission to allow the Third Party Service and its provider to access Customer Content and information about Customer’s usage of the Third Party Service as appropriate for the interoperation of that Third Party Service with the Service.

7.3. Customer Content Representations and Warranties

Customer is solely responsible for the Customer Content and the consequences of posting or publishing Customer Content. Customer represents and warrants that: (a) Customer is the creator and owner of, or has the necessary licences, rights, consents, and permissions to use the Customer Content and to authorise Arbor Standard to use the Customer Content as described herein; and (b) the Customer Content, and the use thereof as contemplated herein, does not: (i) infringe any third-party right, including any intellectual property, privacy or proprietary right; or (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person.

7.4. Customer Content Disclaimer

Arbor Standard is under no obligation to edit or control Customer Content that Customer and its Users post or publish, and will not be in any way responsible or liable for Customer Content. Arbor Standard may, however, at any time and without prior notice, screen, remove, edit, or block any Customer Content that in its sole judgement violates this Agreement or is otherwise objectionable.

8. Implementation Services

8.1. Performance

If the Order Form or Online Purchase Portal includes services to assist Customer in implementing the Services (“Implementation Services”), then this section applies. Customer will cooperate reasonably and in good faith with CoReality® in its performance of Implementation Services. Customer is responsible for obtaining any licences or permissions required and for providing Arbor Standard with access to its equipment, systems and/or facilities as needed for Arbor Standard to perform the Implementation Services. Any delays in the performance of Implementation Services caused by Customer may result in additional applicable charges for resource time. Customer will reimburse Arbor Standard for reasonable travel and out-of-pocket expenses incurred in connection with Implementation Services. If an estimate of incidental expenses is provided in the applicable Order Form, Arbor Standard will not exceed such estimate without the written consent of Customer.

8.2. Warranty

Arbor Standard warrants that the Implementation Services will be performed in a professional and workmanlike manner in accordance with generally accepted industry standards. For any breach of the above warranty, Customer’s exclusive remedy and Arbor Standard’s entire liability will be the re-performance of the applicable Implementation Services. If Arbor Standard is unable to re-perform the Implementation Services as warranted, Customer will be entitled to recover the Implementation Services fees paid to Arbor Standard for the deficient Implementation Services. Customer must make any claim under the foregoing warranty to Arbor Standard in writing within 30 days of performance of such Implementation Services in order to receive warranty remedies.

8.3. Disclaimer

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. Arbor Standard MAKES NO OTHER WARRANTY OF ANY KIND WITH RESPECT TO THE IMPLEMENTATION SERVICES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

9. Confidentiality

9.1. Confidential Information.

“Confidential Information” means any information relating to or disclosed in the course of this Agreement, which is or should be reasonably understood to be confidential. The terms of this Agreement are the Confidential Information of each party (not to be disclosed by a party without the written consent of the other) and any non-public CoReality® Content, Third Party Services, and data regarding the performance of the Services is CoReality® Confidential Information. Confidential Information does not include information that (a) is or becomes part of the public domain through no fault of the receiving party, (b) was already in possession of the receiving party, or (c) was independently developed by the receiving party without violation of this section.

9.2. Mutual Obligations

The receiving party will use the same care to protect Confidential Information as it uses for its own similar information, but in no event less than reasonable care, and will use Confidential Information only for the purpose of fulfilling its obligations and exercising its rights under this Agreement. The receiving party will promptly return or destroy the other party’s Confidential Information upon request of the other party. The receiving party may disclose Confidential Information if required to do so by law, if the receiving party provides the disclosing party with prompt notice and complies with any protective order imposed on such disclosure.

10. Warranties and Disclaimer

10.1. CoReality® Warranties

Arbor Standard warrants that during an applicable subscription term of CoReality® (a) Arbor Standard will maintain commercially reasonable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Content, (b) Arbor Standard will not materially decrease the overall security of the Services, (c) subject to the “Third Party Services” section above, Arbor Standard will not materially decrease the overall functionality of the Services. For any breach of a warranty above, Customer’s exclusive remedies are those described in the “Termination” and “Refund or Payment upon Termination” sections below.

10.2. Disclaimers

EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. ARBOR STANDARD MAKES NO WARRANTY AND HAS NO LIABILITY FOR THIRD PARTY SERVICES. FOR THE AVOIDANCE OF DOUBT, ARBOR STANDARD SHALL NOT BE RESPONSIBLE FOR ANY LOSS, CORRUPTION OR DESTRUCTION OF CUSTOMER CONTENT OR THIRD PARTY SERVICES.

11. Mutual Indemnification

11.1. Indemnification by Arbor Standard

Arbor Standard will defend Customer against any claim, demand, suit or proceeding made or brought against Customer by a third party alleging that any Purchased Service infringes or misappropriates such third party’s intellectual property rights (a “Claim Against Customer”), and will indemnify Customer from any damages, attorney fees and costs finally awarded against Customer as a result of, or for amounts paid by Customer under a settlement approved by Arbor Standard in writing of, a Claim Against Customer, provided Customer (a) promptly gives Arbor Standard written notice of the Claim Against Customer, (b) gives Arbor Standard sole control of the defence and settlement of the Claim Against Customer (except that Arbor Standard may not settle any Claim Against Customer unless it unconditionally releases Customer of all liability), and (c) gives Arbor Standard all reasonable assistance, at Arbor Standard’s expense. If Arbor Standard receives information about an actual or potential infringement or misappropriation claim related to a Service, Arbor Standard may in its discretion and at no cost to Customer (i) modify the Services so that they are no longer claimed to infringe or misappropriate, without breaching Arbor Standard’s warranties under “CoReality® Warranties” above, (ii) obtain a licence for Customer’s continued use of that Service in accordance with this Agreement, or (iii) terminate Customer’s subscriptions for that Service upon 30 days’ written notice and refund Customer any prepaid fees covering the remainder of the term of the terminated subscriptions. The above defence and indemnification obligations do not apply if (1) the allegation does not state with specificity that the Services are the basis of the Claim Against Customer; (2) a Claim Against Customer arises from the use or combination of the Services or any part thereof with software, hardware, data, or processes not provided by Arbor Standard, if the Services or use thereof would not infringe without such combination; (3) a Claim Against Customer arises from Services under an Order Form or Online Purchase Portal for which there is no charge; or (4) a Claim Against Customer arises from Customer Content, a Third Party Service or Customer’s breach of this Agreement or applicable Order Forms or Online Purchase Portal conditions. This “Indemnification by Arbor Standard” section states Arbor Standard’s sole liability to, and Customer’s exclusive remedy for, intellectual property claims.

11.2. Indemnification by Customer

Customer will defend Arbor Standard and its Affiliates against any claim, demand, suit or proceeding made or brought against Arbor Standard by a third party alleging (a) that any Customer Content or Customer’s use of Customer Content with the Services, (b) any Third Party Service used by Customer other than those provided by Arbor Standard to Customer as part of the Services, or (c) the combination of a Third Party Service and the Services other than the ones provided by Arbor Standard to Customer as part of the Services, infringes or misappropriates third party intellectual property rights, or arising from Customer’s use of the Services, Third Party Services, CoReality® Content or Customer Content in an unlawful manner or in violation of the Agreement, Order Form or Online Purchase Portal conditions (each a “Claim Against Arbor Standard”), and will indemnify Arbor Standard from any damages, attorney fees and costs finally awarded against Arbor Standard as a result of, or for any amounts paid by Arbor Standard under a settlement approved by Customer in writing of, a Claim Against Arbor Standard, provided Arbor Standard (a) promptly gives Customer written notice of the Claim Against Arbor Standard, (b) gives Customer sole control of the defence and settlement of the Claim Against Arbor Standard (except that Customer may not settle any Claim Against Arbor Standard unless it unconditionally releases Arbor Standard of all liability), and (c) gives Customer all reasonable assistance, at Customer’s expense. The above defence and indemnification obligations do not apply if a Claim Against Arbor Standard arises from Arbor Standard’s breach of this Agreement or applicable Order Forms or Online Purchase Portal conditions.

12. Limitation of Liability

12.1. Liability

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF EACH PARTY TOGETHER WITH ALL OF ITS AFFILIATES ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER AND ITS AFFILIATES HEREUNDER FOR THE SERVICES GIVING RISE TO THE LIABILITY IN THE TWELVE MONTHS PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE. THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, BUT WILL NOT LIMIT CUSTOMER’S AND ITS AFFILIATES’ PAYMENT OBLIGATIONS UNDER THE “FEES AND PAYMENT” SECTION ABOVE.

12.2. Consequential Damages

IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT FOR ANY LOST PROFITS, REVENUES, GOODWILL, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, BUSINESS INTERRUPTION OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A PARTY’S OR ITS AFFILIATES’ REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

13. Term, Suspension and Termination

13.1. Term of Agreement

This Agreement commences on the date Customer first accepts it and continues until all subscriptions hereunder have expired or have been terminated.

13.2. Term of Purchased Subscriptions

The term of each subscription shall be as specified in the applicable Order Form or Online Purchase Portal. Except as otherwise specified in an Order Form or Online Purchase Portal, subscriptions will automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term. Except as expressly provided in the applicable Order Form or Online Purchase Portal, renewal of promotional or one-time priced subscriptions will be at CoReality®’s applicable list price in effect at the time of the applicable renewal. Notwithstanding anything to the contrary, any renewal in which subscription volume or subscription length for any Services has decreased from the prior term will result in re-pricing at renewal without regard to the prior term’s per-unit pricing.

13.3. Suspension

  • If any charge owing by Customer under this or any other agreement for services is 30 days or more overdue, (or 10 or more days overdue in the case of amounts Customer has authorised Arbor Standard to charge to Customer’s credit card), Arbor Standard may, without limiting its other rights and remedies, accelerate Customer’s unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Services until such amounts are paid in full, provided that, other than for Customers paying by credit card or direct debit whose payment has been declined, Arbor Standard will give Customer at least 10 days’ prior notice that its account is overdue, in accordance with the “Manner of Giving Notice” section below for billing notices, before suspending services to Customer.

  • Arbor Standard may suspend or terminate the Services upon any breach of the sections “Customer Usage and Customer Content” or “Customer Content Representations and Warranties”, or any other use of the Services that in Arbor Standard’s judgement threatens the security, integrity or availability of Arbor Standard’s services, or any other use that may create liability for Arbor Standard or the providers of Third Party Services. Arbor Standard will use commercially reasonable efforts under the circumstances to inform Customer of the suspension or termination and will work with Customer in good faith if Customer attempts to resolve the issue. If usage does not come into compliance with this Agreement and any other applicable terms between you and Arbor Standard, we reserve the right to limit your account or terminate the Services. For the avoidance of doubt, fees will not be tolled during any suspension or termination and no refunds will be given.

13.4. Termination

A party may terminate this Agreement for cause (i) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.

13.5. Refund or Payment upon Termination

If this Agreement is terminated by Customer in accordance with the “Termination” section above, Arbor Standard will refund Customer any prepaid fees covering the remainder of the term of all Order Forms after the effective date of termination. If this Agreement is terminated by Arbor Standard in accordance with the “Termination” section above, Customer will pay any unpaid fees covering the remainder of the term of all Order Forms to the extent permitted by applicable law. In no event will termination relieve Customer of its obligation to pay any fees due for the period prior to the effective date of termination.

13.6. Surviving Provisions

The sections titled “Free Trial Services,” “Removal of Third Party Services and Customer Content” (but not including the licence to CoReality®), “Fees and Payment,” “Proprietary Rights and Licences,” “Confidentiality,” “Disclaimers,” “Mutual Indemnification,” “Limitation of Liability,” “Refund or Payment upon Termination,” “Surviving Provisions” and “General Provisions” will survive any termination or expiration of this Agreement, and the section titled “Data Privacy and Security” will survive any termination or expiration of this Agreement for so long as Arbor Standard possesses Customer Content.

14. General Provisions

14.1. Marketing

Unless provided otherwise in the Order Form, Arbor Standard may publicly refer to Customer orally and in writing, including on CoReality®’s website and sales presentations, as a customer of CoReality® and may use Customer’s logo for such purposes.

14.2. Entire Agreement and Order of Precedence

This Agreement is the entire agreement between the parties relating to this subject matter and supersedes all other agreements, proposals or representations, written or oral, concerning such subject matter. If Customer purchases additional services or uses the CoReality® API, additional terms may apply. Any restrictions set forth in the Online Purchase Portal apply to the Services purchased through such portal. Any conflicting or additional term or condition stated in a Customer purchase order or in any other Customer order documentation (excluding Order Forms executed by Arbor Standard) is void. In the event of conflict or inconsistency, the order of precedence shall be: (1) the applicable Order Form, and (2) this Agreement. Titles and headings of sections of this Agreement are for convenience only and shall not affect the construction of any provision of this Agreement.

14.3. Assignment

This Agreement is not transferable or assignable without prior written consent of the non-assigning party, except that either party may assign this Agreement in its entirety (including all Order Forms) without consent to an Affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets. Notwithstanding the foregoing, if a party is acquired by, sells substantially all of its assets to, or undergoes a change of control in favour of, a direct competitor of the other party, then such other party may terminate this Agreement upon notice. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties, their respective successors and permitted assigns.

14.4. Notice

All notices shall be given and directed to Arbor Standard Ltd., 107 Fleet St, London, The United Kingdom EC4A 2AB with an email copy to kai.lam@arborstandard.com. All notices to Customer will be addressed to the relevant Services system administrator designated by Customer. Except as otherwise specified in this Agreement, all notices related to this Agreement will be in writing and will be effective upon (a) personal delivery with a copy sent by email on the same day, and (b) the second business day after mailing with a copy sent by my email on the day of mailing. Billing-related notices to Customer will be addressed to the relevant billing contact designated by Customer.

14.5. Miscellaneous

  • The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties. Each party will be solely responsible for payment of all compensation owed to its employees, as well as all employment-related taxes. There are no third-party beneficiaries under this Agreement.

  • No failure or delay by either party in exercising any right under this Agreement will constitute a waiver of that right. If any provision of this Agreement is unenforceable, the validity of the remaining provisions will not be affected.

  • The parties acknowledge and agree that they have been represented in the negotiation and execution of this Agreement by legal counsel of their own choice or that they have voluntarily declined to seek such counsel.

  • This Agreement cannot be amended except by a writing signed by both parties; provided that Arbor Standard may update this Agreement as specified in the introductory paragraphs from time to time and Customer agrees to the modified terms by continuing to use the Services after the Agreement has been updated.

  • This Agreement is governed by, and is to be construed in accordance with, English law. The English Courts will have non-exclusive jurisdiction to deal with any dispute which has arisen or may arise out of, or in connection with, this Agreement. The UN Convention on Contracts for the International Sale of Goods is expressly excluded.

Last Updated [06.02.2024]